FAQ – Does Planet7 Casino require documentation for deposits

Planet7 Casino does require all players to fill out a Credit Card Agreement Form and provide a copy of a Government issued ID as well as a copy of your utility bill. Please print and scan back to us as soon as possible to:

Email: documents@planet7casino.com

CLICK HERE FOR CREDIT CARD AGREEMENT FORM

Planet7 Casino may allow several deposits before requesting these documents, however to avoid any problems or delays with your deposits, please get this document filled out and emailed back to us as soon as possible.

Customer Support: For assistance regarding Planet7 Casino deposit methods, please click here for Live Help. Or feel free to call us Toll Free US/CA: 1-888-402-2065

General Questions: help@planet7casino.com

FAQ – What will appear on my credit card statement

In order to provide safe, secure and fast transactions Planet7 Casino employs the services of a number of secure processors. Due to the high volume of transactions we handle every day, you may see a different billing descriptor depending on the processor securing your transaction.

If you would like more specific information on how your transaction will be displayed on your bank statement, please call us and we can provide you with the most up to date descriptors.

FAQ – Is it safe to use my credit card online

We strongly recommend using Planet7 Casino’s secure Online Credit Card system. It is fast, user friendly, and completely secure. We use SSL (Secure Socket Layer) technology for securing our transaction servers and MD5 encryption technology for data transfer. It is safer than using your Credit Card at your local gas station or when ordering a pizza over the telephone.

However, if you prefer, at Planet7 Casino we do offer the option of calling in with your details or contacting us via live chat.

Customer Support: For assistance regarding Planet7 Casino deposit methods, please here for Live Help. Or feel free to call us Toll Free US/CA: 1-888-402-2065

General Questions: help@planet7casino.com

FAQ – How long does it take to process my casino deposit

In most cases your Deposit at Planet7 Casino will be processed immediately, but deposits made by cash transfer can take up to 20 minutes for verification. In certain unusual cases your Deposit could take up to 24 hours to process.

If for any reason your Deposit is not approved, you will be notified by Email within a few minutes.

Customer Support: For assistance regarding Planet7 Casino deposit methods, please click here for Live Help. Or feel free to call us Toll Free US/CA: 1-888-402-2065

General Questions: help@planet7casino.com

FAQ – What deposit methods can I use

Below is a list of each deposit method that is offered by Planet7 Casino. For complete instructions on how to make a deposit using any of the methods from the list, please contact us at 1-844-632-0964.

Payment Methods:

Visa $50 – $1,000 per transaction
Credit Card Deposit by Telephone or Live Chat $50 – $5,000 per day
Cash Transfer (CONTACT US for this option) $50 – $1,350 per transaction
Customer Support: For assistance regarding Planet7 Casino deposit methods, please click here for Live Help. Or feel free to call us Toll Free US/CA: 1-888-402-2065

General Questions: help@planet7casino.com

FAQ – What countries are not able to open an account?

Customers from the certain countries are presently unable to join or may be restricted to play without receiving promotional offers from the casino. You may download country restrictions list as a Word document or view the list as a PDF file.

 

  Allowed to Play
AFGHANISTAN NO
ÅLAND ISLANDS YES
ALBANIA NO
ALGERIA NO
AMERICAN SAMOA YES
ANDORRA YES
ANGOLA NO
ANGUILLA YES
ANTARCTICA YES
ANTIGUA AND BARBUDA YES
*ARGENTINA YES
ARMENIA NO
ARUBA YES
AUSTRALIA YES
AUSTRIA YES
AZERBAIJAN YES
BAHAMAS YES
BAHRAIN NO
BANGLADESH NO
BARBADOS YES
BELARUS NO
BELGIUM YES
BELIZE NO
BENIN NO
BERMUDA YES
BHUTAN NO
BOLIVIA YES
BONAIRE, SINT EUSTATIUS AND SABA YES
BOSNIA AND HERZEGOVINA NO
BOTSWANA NO
BOUVET ISLAND YES
BRAZIL NO
BRITISH INDIAN OCEAN TERRITORY YES
BRUNEI NO
BULGARIA NO
BURKINA FASO NO
BURUNDI NO
CAMBODIA NO
CAMEROON NO
CANADA YES
CAPE VERDE NO
CAYMAN ISLANDS YES
CENTRAL AFRICAN REPUBLIC NO
CHAD NO
CHILE YES
CHINA YES
CHRISTMAS ISLAND YES
COCOS (KEELING) ISLANDS NO
COLOMBIA NO
COMOROS NO
CONGO NO
CONGO, THE DEMOCRATIC REPUBLIC OF THE NO
COOK ISLANDS YES
COSTA RICA NO
CÔTE D’IVOIRE NO
CROATIA YES
CUBA NO
CURAÇAO YES
CYPRUS YES
CZECH REPUBLIC NO
DENMARK YES
DJIBOUTI NO
DOMINICA NO
DOMINICAN REPUBLIC NO
ECUADOR NO
EGYPT YES
EL SALVADOR NO
EQUATORIAL GUINEA NO
ERITREA NO
ESTONIA YES
ETHIOPIA NO
FALKLAND ISLANDS (MALVINAS) YES
FAROE ISLANDS YES
FIJI NO
FINLAND YES
FRANCE YES
FRENCH GUIANA NO
FRENCH POLYNESIA NO
FRENCH SOUTHERN TERRITORIES NO
GABON NO
GAMBIA NO
GEORGIA YES
GERMANY YES
GHANA NO
GIBRALTAR NO
GREECE YES
GREENLAND YES
GRENADA NO
GUADELOUPE NO
GUAM YES
GUATEMALA NO
GUERNSEY YES
GUINEA NO
GUINEA-BISSAU NO
GUYANA NO
HAITI NO
HEARD ISLAND AND MCDONALD ISLANDS YES
HONDURAS NO
HONG KONG YES
HUNGARY YES
ICELAND YES
INDIA NO
INDONESIA NO
IRAN NO
IRAQ NO
IRELAND YES
ISLE OF MAN NO
ISRAEL NO
ITALY YES
JAMAICA NO
JAPAN YES
JERSEY NO
JORDAN NO
KAZAKHSTAN YES
KENYA NO
KIRIBATI YES
NORTH KOREA NO
SOUTH KOREA YES
KUWAIT NO
KYRGYZSTAN NO
LAOS NO
LATVIA YES
LEBANON NO
LESOTHO NO
LIBERIA NO
LIBYA NO
LIECHTENSTEIN YES
LITHUANIA YES
LUXEMBOURG YES
MACAO YES
MACEDONIA YES
MADAGASCAR YES
MALAWI NO
MALAYSIA YES
MALDIVES YES
MALI NO
MALTA YES
MARSHALL ISLANDS YES
MARTINIQUE YES
MAURITANIA NO
MAURITIUS YES
MAYOTTE YES
MEXICO YES
MICRONESIA YES
MOLDOVA NO
MONACO YES
MONGOLIA NO
MONTENEGRO YES
MONTSERRAT YES
MOROCCO NO
MOZAMBIQUE NO
MYANMAR NO
NAGORNO-KARABAKH NO
NAMIBIA YES
NAURU NO
NEPAL NO
NETHERLANDS YES
NEW CALEDONIA YES
NEW ZEALAND YES
NICARAGUA NO
NIGER NO
NIGERIA NO
NIUE YES
NORFOLK ISLAND YES
NORTHERN MARIANA ISLANDS YES
NORWAY YES
OMAN NO
PAKISTAN NO
PALAU YES
PALESTINE NO
PANAMA YES
PAPUA NEW GUINEA NO
PARAGUAY YES
PERU YES
PHILIPPINES NO
PITCAIRN YES
POLAND YES
PORTUGAL YES
PUERTO RICO YES
QATAR YES
RÉUNION YES
ROMANIA NO
RUSSIA YES
RWANDA NO
SAINT BARTHÉLEMY YES
SAINT HELENA, ASCENSION AND TRISTAN DA CUNHA YES
SAINT KITTS AND NEVIS YES
SAINT LUCIA YES
SAINT MARTIN (FRENCH PART) YES
SAINT PIERRE AND MIQUELON YES
SAINT VINCENT AND THE GRENADINES YES
SAMOA NO
SAN MARINO YES
SÃO TOMÉ AND PRÍNCIPE NO
SAUDI ARABIA YES
SENEGAL NO
SERBIA YES
SEYCHELLES YES
SIERRA LEONE NO
SINGAPORE YES
SINT MAARTEN (DUTCH PART) YES
SLOVAKIA YES
SLOVENIA YES
SOLOMON ISLANDS YES
SOMALIA NO
SOUTH AFRICA YES
SOUTH GEORGIA AND THE SOUTH SANDWICH ISLANDS YES
SOUTH SUDAN NO
SPAIN YES
SRI LANKA NO
SUDAN NO
SURINAME YES
SINT MAARTEN (DUTCH PART) YES
SVALBARD AND JAN MAYEN YES
SWAZILAND NO
SWEDEN YES
SWITZERLAND YES
SYRIA NO
TAIWAN YES
TAJIKISTAN NO
TANZANIA NO
THAILAND YES
TIMOR-LESTE NO
TOGO NO
TOKELAU YES
TONGA YES
TRINIDAD AND TOBAGO YES
TUNISIA YES
TURKEY YES
TURKMENISTAN NO
TURKS AND CAICOS ISLANDS YES
TUVALU NO
UGANDA NO
UKRAINE YES
UNITED ARAB EMIRATES YES
UNITED KINGDOM YES
UNITED STATES YES
UNITED STATES (MARYLAND) NO
UNITED STATES (NEW YORK) NO
UNITED STATES MINOR OUTLYING ISLANDS YES
URUGUAY YES
UZBEKISTAN YES
VANUATU YES
VATICAN CITY YES
VENEZUELA NO
VIETNAM YES
VIRGIN ISLANDS, BRITISH YES
VIRGIN ISLANDS, U.S. YES
WALLIS AND FUTUNA YES
WESTERN SAHARA NO
YEMEN NO
ZAMBIA NO
ZIMBABWE NO

FAQ – How do I make a deposit to my account?

In order to make a Deposit, you must first download Planet7 Casino’s software. For complete step-by-step instructions on downloading and installing Planet7 Casino, please go to the Download Now section of this site or contact us through Live Help.

After installation of the Planet7 Casino software, you must open a Real Money Account. Upon opening your account you will receive your Real Money Account Name (also called a username) and password. You are now ready to make a deposit into your Planet7 Casino account.

Launch the Planet7 Casino software, and select the ‘Play for Real Money’ option.
Enter your Real Money Account Name and password in the ‘Login’ screen.
Click on the ‘Cashier’ icon, followed by the ‘Deposit’ option.
Select your preferred Deposit method.
Generally, credit card or debit card deposits made in Canada, the UK or EU countries that use the Euro will be converted into and charged to your card in US dollars. The conversion rate applied will be the daily rate used by our bank. Once the deposit has been approved, you will be sent your transaction ID and the amount deposited in US dollars. In some circumstances, the deposit will be charged in US dollars at the rate used by your issuing bank.

Planet7 Casino uses the latest encryption and protection technologies, to ensure that your financial information is completely secure. You can feel confident submitting your Credit Card details on our secure form, in fact, it’s safer than using your Credit Card at your local gas station or ordering a pizza!

Email Casino Support:

General Questions: help@planet7casino.com

Secure Gaming

“All transactions and Player activities within the member’s area of Planet 7 Casino are fully encrypted with 256 bit SSL Security certificate. Planet 7 deploys similar security to that of financial institutions and guarantees the safety and privacy of its members and their information.”

FAQ – Important Info Regarding Withdrawals Which Require Stop Payments

Stop Payment will be requested by Planet7 Casino.
Once the Stop Payment has been confirmed by the third party processing company, the withdrawal funds will be re-deposited back into the players account.
Player will be contacted at the phone number and email address the Casino has on file to inform them about the returned funds.
Should an address update/correction be required the Casino will request an updated Utility Bill reflecting the new address where the withdrawal needs to be sent to.
You will then need to re-request the withdrawal and wait the standard time frame for Bank Check withdrawals.

FAQ – What is Planet7 Casino’s payout policy

As part of our commitment to providing truly superior service, Planet7 Casino makes every effort to ensure that your payout request is processed as quickly and efficiently as possible.

The following is an explanation of how the withdrawal process works as well as the Planet7 Casino policy:

At Planet7 Casino, the method(s) by which we pay your withdrawal is directly dependent upon the payment method(s) by which you have submitted your deposit(s) in the past, and the amounts of those deposit(s).
Players depositing by Credit Card will be paid by either check or cash transfer. Payment method may vary from withdrawal to withdrawal.
Payouts requested within the same 24 hour period as the deposit, via the same payment method, may be combined as one payment.
If you have not actively used your chosen payment method to deposit to your account for more than 12 months, this payout option may no longer be available.
If your payout request is for less than the minimum allowable amount (listed below) the funds will be returned to your casino balance.
The minimum allowable withdrawal for ALL PAYOUT METHODS is $100.
Occasionally, your authorization or some documentation may be required to process your payout request, and we may ask that you sign a list of your previous deposits to your Planet7 Casino account.
Planet7 Casino reserves the right to delay and/or stop the processing of payout requests until final approval has been received for any outstanding deposit transactions.
Winnings come from deposits using bonuses may be cashed out only after all bonus requirements have been satisfied.
*Note that payments sent in check form must be deposited within 30 days of receipt. Planet7 Casino accepts no responsibility for checks deposited after this time frame. Depending on your relationship with your financial institution, there can be a clearing period of up to 45 days on deposited checks.

If you have any questions or concerns please contact our support team toll free at 1-888-402-2065, e-mail at help@planet7casino.com or via live chat.

FAQ – Can I reverse my payout after requesting it

Withdrawal requests may be canceled and returned to your Casino account at anytime before they are processed. Once your withdrawal has been processed, it can no longer be reversed.

In order to process a reversal of a payout request, you must contact our customer support team toll free at 1-888-402-2065, e-mail us at help@planet7casino.com or via Live Chat.

FAQ – How long does it take to receive my winnings

Planet7 Casino prides itself on providing prompt payouts. All withdrawal requests will be reviewed and approved, or denied, within 3 business days of your request. Your payment will be made within 7 business days after approval. Withdrawal times may vary due to processor availability. Requests must be made through the casino cashier. Simply enter the amount you wish to withdraw, select a withdrawal method from the left hand side of the cashier screen, and we will notify you by email when your withdrawal is requested, approved and sent.

A maximum of $2,500 will be sent per week. All balances will be sent the following week(s). This amount may vary due to processor availability.

The minimum allowed withdrawal amount is $100.00. All withdrawals by check or money transfer may be subject to a processing fee.

In order to ensure the security of your withdrawal, Planet7 Casino may require certain ID verification for withdrawals, including a completed copy of our CREDIT CARD AGREEMENT FORM